Accessibility of our website

Accessibility and usability of our site

Our website strives to uphold the principles and best practices of the WCAG 2.1 AAA guidelines.  While we aim to comply with these guidelines, we recognise that web technology has moved on since their creation, and a number of them are less applicable than at their time of publication.  Our central objective is users finding our site accessible and usable in practice.  As with all sites we create, attention to the accessibility of the code and extensive end user testing ensures that this is the case.

How to contact us

We are also aware that errors can occur and although we test our site regularly you may find issues which prevent you from using our site. If you have any questions about using our site, or wish to raise issues about how it works please use the contact form on our site, call us free on 0800 269 545, or email

Our site’s code

The site has been built to comply with standards (x)HTML and CSS.  At every stage the code has been checked for accessibility using a range of automated and (more significantly) manual checks.  In older browsers (Netscape and Internet Explorer 4 and earlier) it will appear as an unstyled document.   All information and functionality will still be accessible.

Accessibility features

We offer the following accessibility features on our site:

  • a skip to content link to help screen reader and keyboard users access content quickly

  • a search facility and sitemap
  • alternative stylesheets (or viewing themes), including a linearised version with large text and a version designed to assist reading for visitors with dyslexia
  • resizable text
  • a flexible page layout (the centre column resizes with the width of your browser window)

Adjust your computer to make our website look the way you want

My Computer My WayMy Computer My Way was developed by AbilityNet with support from Microsoft and the BBC as a source of accessibility help for all computer users.

This unique resource explains all the accessibility features available in popular desktop computers, laptops, tablets and smartphones, including Windows, Mac OSX, iOS, Android and Windows Phone. All of these devices have features that enable people to adapt their computer to suit their needs, such as changing the colours and text size or using voice activation.

Take a look at My Computer My Way to find out more about what features you could be using.


download browsealoud

You can also make our website talk by downloading the free text to speech software BrowseAloud. Simply install it and then move your mouse over any text, link, picture or button and BrowseAloud will speak it to you. The download is approximately 2.5Mb.


We welcome feedback on the Accessibility and usability of our website.  If you have had any problems or any issues while using our site, we would like to hear about it! 

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